Support & FAQ

Yes, gift cards are available for 1 month, 2 months, 3 months, 6 months or 1 year. Buy a gift card here

Log in at DDY Studio and go to the My Account page and tap the Billing tab near the top of the page.

It's likely you're trying to sign in on the page that prompts you to start a new account. Since you're already a member, you can't do that so you might receive an error. So instead, look below the sign-up area for the small print that says: "Already have an account? Log in"

If that doesn't work, then try resetting your password. Go to the login page and click the "Forgot Password" link. 

If you're still unable to log in, contact the DDY Support Team. In your email please include the device you're using, the browser name, and a description or screenshot of the error message you are seeing when you try to log in.

Please add [email protected] to your email contacts and white list, to ensure our emails don't go to spam.

Contact us if this doesn't work, or if you'd like the most recent email update to be sent to you.

We're sorry you're having trouble accessing the site. 

There are a few possible things that can cause this:

• Sometimes the culprit is an outdated or incompatible web browser. The site works well with the latest versions of Safari, Chrome and Firefox browsers but is *not* compatible with Internet Explorer. Make sure you've updated to the latest version of your browser.
• The second thing you can try is to reset your password. Go to the login page and click the "Forgot Password" link. 
• Third, try closing your browser and then re-opening it. 
• If you still can't log in, restart your computer. 
• If none of that works, contact us. In your message, please include the device you're using, the browser name, a description of the error message you are seeing when you try to log in, and a description of how you got there or. what you did to get to that page.

Go to the My Account page and type the new email address or enter the new password.

There is not an option to pause your membership; the only option is to cancel. Please note, membership rates have gone up, and if you cancel, you will lose your current rate. You may wish to check the current rates on the join page.

To cancel, follow the instructions in the next question about cancelling memberships (just after this question).

We're sorry to see you go! Cancellation instructions are below but please note, if you cancel and restart, you may lose your current subscription rate. Rates have gone up, and you can check the current rates on the join page to see if you'll be letting go of a past low rate that you won't be able to get back.

Here's how to cancel 
- Log in at DDY Studio
- Go to the My Account page. 
- Click the Billing tab near the top of the page
- Scroll down to the Active Plan section and click the Change Plan button 
- Click Cancel Membership

Yes, this can be fixed! Here's how:

Step 1: Navigate to SETTINGS on your iPhone.

Step 2: Navigate to Safari (this should be located below iTunes & App Store and Wallet & Apple Pay section on your iOS device.) NOTE: The instructions are similar for Chrome.

Step 3: Scroll down the Safari Settings menu to the Privacy and Security Section.

Step 4: Disable (turn from green to gray) – Prevent Cross-site Tracking.

Step 5: Close Safari Settings and Log onto your favourite website.

Step 6: Be sure to enable “keep me logged in” or similar on the website.

Step 7: You should now be able to continue to log into the website without reconfirming your username and password. As a reminder, if you clear your cookies, log out of the website or surpass the websites normal login time limits you will be required to log into the website again.